I was amazed at how easy it was to order from overseas and that the flowers arrived so quickly to the person. The flowes were not anything like what I chose from the picture on their website, but they were lovely nonetheless and the person who received them was very pleased. I only rate 4 stars though because I had asked to include a condolence message, but this was not used. Perhaps if the flower shop owner had a selection of messages to choice from, then the message could be more accurate and there would be no confusion. Otherwise, very good service.